For a few days longer, I believe that since 13 or May 14, many of ADSL users in Dunbar have suffered failures in the service, regardless of the airline with which it has contracted. The first days were flaws in the form of intermittent cut. On the day of San Isidro and the next, permanent court widespread. And the days after some users have the service of ADSL and Internet and others are not.
Moreover, the verdict for which they have no service is completely inconsistent, incredible and even I would say, since all parameters of the connection router are correct, lights and ppp adsl on, ping response to different hosts ... but you can not surf anywhere browser. Users who are still offline have this problem, but the other services are active, meaning that they function FTP connections and I am not surprised that also operate the type Outlook email client, although I have not tried. What I have found is that, according to which users have a router or another, these symptoms are different.
Presumably, and as evidenced by that time been seeing many vans marked by Telefonica throughout the Colony of Dunbar, will be changing anything, improving nodes, expanding infrastructure ... because God knows, or at least the customer service does not know anything.
And of course, when someone calls asking why not just say you have service that is the problem of your computer, you may be blocking access your firewall or antivirus. You are obligated to protocol and methodical way to perform a series of tests designed simply to assume that the problem is not the provider:
- check if you are connected the router to the electrical network
- check that you are connected to a phone line
- check that is not connected through a microfilter
- check the lights on the router to be lit
- Make sure that you have a DHCP assigned address on your computer
- check to ping www.terra.es
If the answer to all these is yes verifications, do not expect any sympathy from its technical partner of Telefonica, your computer is the culprit, and the last possible solution that can give them is that a technician traveling to his home after acceptance of the charges .
In the end, only remains to wait, either, it would also be good time to demand some sort of discount. Some have already achieved a 50% over 6 months.
